SEMINARS & WORKSHOPS

"Thank you, Natalie, for your great insight. You are a consummate professional and we always enjoy working with you."Anita Schachter, President and CEO, Canadian Gift Association

New seminars for 2022

• Compelling Displays that Sell: Online and In-store

  The pandemic has brought an onslaught of online shoppers. With some still wary of going into crowded places, online selling is surely here to stay. While in-store shopping offers the best experience, creating a virtual selling space that not only maintains consistency with your brand identity but also enhances it is the best way to capture the most buyers. Find out how in-store display strategies can also work for your social media presence as well as your online store.

• Review, Re-establish and Recapture

  As shoppers are gaining confidence in venturing out to shop, it is now time to review your store’s selling foundations. This includes how you want your customers to walk your space, what you would like them to first see, the merchandise stories you would like to present and most especially, how you can present them in a way that creates desire. From there, working on re-establishing your layout plan, merchandise category placement and presentation strategies will be a simple step by step process that leads to recapturing your market base.

• Relevance and Resonance: New Shopper Values

  The past couple of years has had a huge impact in how people now view the world. When all went still, this gave all of us a time to reflect and for some, a time to reevaluate what is important. To some extent, one may say that it is only a very few that remain unchanged by the experiences we’ve gone through. Changes can be seen in the things we value, as well as how much importance these values play in our day to day living. This impacts how shoppers buy, the items they choose, and more importantly, who they choose to buy from. This session will show how your business not only stays relevant but also strongly resonate with the new shopper.

• Close that Sale! Display Strategies that Sell

  We are all cognizant that for sales to happen, there must be a need for the product factored in with affordability and product features that align with shopper requirements. However, one other element that eclipses these factors is the customers’ desire for an item. Building desire is the key to sales as this comes front and centre more so than need. Join us to learn how you can build this necessary element to bring about sales.

Short Seminars

• SILENT SELLING STRATEGIES THAT INCREASES YOUR CONVERSION RATE Your store setup is well thought-out but how do you take it to the next level and maximize product appeal? Learn different merchandising strategies that tap into the 5 senses: Sight, Sound, Scent, Touch and Taste.
• WHAT TO PUT WHERE WHY AND HOW The key to successful retailing is influencing how customers walk your store. Learn how to present products in a way that is logical, capitalizing on the advantages of a well planned adjacency strategy. This seminar shows an actual store transformation exercise from layout analysis to strategic product placement.

• INFLUENCE SHOPPING BEHAVIOUR Don't just rely on active selling. Ensure that all in-store elements act cohesively to compel customers not only to browse longer, but ultimately buy! Learn to improve traffic direction, visual cues and tapping into the customers' 5 senses to increase conversion.
• CREATING FOCAL POINTS TO SELL YOUR PRODUCT Learn how to make use of focal points as your powerful tool in sales. This seminar will show you how to build focal points and where to place them in your store. (Depending on seminar time frame, a live demonstration of creating a focal display may be included.)

"I saw the display last night and I think you have given the team a reason to get excited for the summer season, thank you for your hard work. I found the class room portion to be full of great information and strategies that the team will be able to use moving forward. Also you will be pleased to know that the team has created a number of new displays utilizing what they learned at your training session."Peter George, Director, Food & Beverage, CN Tower

WORKSHOPS

• CUSTOMER SERVICE Ensure great service for your customers from ground up as we dive into setting minimum standards, building credibility, managing challenging experiences and how to communicate effectively face to face, over the phone or chat.
• ACTIVE SELLING Selling is more than just putting product on displays. Learn the non-negotiable steps for selling, improve with better techniques and understand the lifetime value of your customers.

"Natalie Tan is an energetic and enthusiastic speaker who really knows how to connect with her audience. From practical case studies custom tailored to her audience’s needs to cost-effective, creative ideas they can take back and implement in their businesses, Natalie leaves her audience inspired and energized. I lost count of the number of attendees who made a point to come up to me after the seminar say how much valuable information they gained from Natalie’s presentation."Suzanne Pruitt, President, Marsh Meadows Marketing, Marketing Representation, Urban Expositions

Go virtual

"Thank you very much for sharing your insights - I thought your presentation was fantastic. We often struggle to get presenters who can deliver real value and takeaways that people can apply in their business, and you definitely did both!"Cory Redekop, Manager, Policy and Events, Burnaby Board of Trade